How can we help?
Get help with scanning, Digital Notes, Scanumi Pro, or anything else. Choose a message type and review the email before sending it.
Contact Scanumi
What would you like to share?
Protect your private documents. Please don't include unredacted IDs, passports, payment cards, private notes, or other sensitive documents. Scanumi never attaches your scans automatically. If a screenshot is necessary, redact it first.
Quick checks
Before you send a report
- 1
Update and reopenInstall the latest Scanumi version, then close and reopen the app.
- 2
Retry safelyTry the action again with a non-sensitive or fictional document where possible.
- 3
Restore purchasesFor Pro access, tap Restore Subscription and use the Apple Account that made the purchase.
Frequently asked questions
Answers without waiting
What should I try before contacting support?
Update Scanumi to the latest version, close and reopen the app, and try the action once more. For purchase problems, tap Restore Subscription and confirm the App Store is using the Apple Account that made the purchase.
Where are my scans stored?
Your scans and recognized text stay in Scanumi’s local app storage on your device unless you choose to share them.
How do I restore Scanumi Pro?
Open Settings in Scanumi, choose Scanumi Pro, then tap Restore Subscription. Use the same Apple Account that started the subscription. Existing lifetime owners keep their original access.
How do I manage or cancel Scanumi Pro?
Open Settings in Scanumi and tap Manage Subscription. Apple’s subscription screen lets you view renewal details or cancel. Cancellation takes effect after the current paid period.
Where are Digital Notes saved?
Digital Notes stay inside the scan they came from; Scanumi does not create a second folder or duplicate document. A Digital Notes badge shows which scans contain notes. Open the scan and switch between Scan and Digital Notes.
Can I edit recognized text?
Yes. Open a scan, choose Digital Notes, and tap Edit Note. The editor opens ready to type. View original shows the source page, and Appearance contains styling controls. Changes save automatically in Scanumi.
Does Digital Notes work with printed text too?
Yes. Scanumi recognizes printed and handwritten text. Results depend on focus, contrast, lighting, and how clearly the writing appears in the scan.
Can I import photos or cloud files?
Choose Scan or import on Home. Choose Photo Library for images, or Files & iCloud Drive for JPEG, PNG, HEIC and PDFs. Enabled cloud providers appear in Files and may need a connection. Review, crop, rotate, reorder or remove pages before saving. Unedited PDFs in Original mode preserve native content where supported. Cropping, rotation or filters may render pages as images. Original files stay unchanged. Standard capture and import share 10 free scan pages. Digital Notes has a separate allowance of 10 conversions. Edits and exports of saved pages do not consume either allowance.
How do I scan a card, ID, or passport?
Tap Card, ID or passport, then choose a type and camera or import source. Apple’s document camera captures and reviews the main page. In Scanumi, keep a card front or passport details page by itself, or add the optional back or extra page. Scanumi Pro arranges the result on one PDF page. It captures document images but does not verify identity or authenticity.
How does the free Digital Notes preview work?
Opening Digital Notes does not use a free page. Your first ten unique successful page conversions are free for the lifetime of the app; failed or empty conversions do not count. Scanumi asks which pages to use when a scan is larger than your remaining allowance. Pro removes the limit.
What can I export?
Open Share or save and choose Scan only, Notes only, or Scan + notes. Each choice creates one PDF; Scan + notes places each note after its matching scan page. Sharing from the note editor defaults to This page, with All pages available. Then choose Share or Save to Files. Your saved scan title stays unchanged.
How do I lock the app?
Scanumi Pro owners can enable App Lock in Settings. Scanumi uses Face ID, Touch ID, or the device passcode through Apple’s Local Authentication system.